MSUAS Partners City of Mutare in Training Employees

MSUAS Partners City of Mutare in Training Employees

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The Manicaland State University of Applied Sciences, Department of Business Management partnered the City of Mutare in training its employees on Customer Care at a workshop held on Thursday the 27th on May 2021.
The training workshop which targeted frontline employees (parking marshals, banking hall employees, city health employees) aimed to empower employees on enhancing service delivery on Mutare City Council on customer service experience.
Speaking during the official opening of the workshop, the Acting Town Clerk, Dr Mutara reiterated the need to continuously partner in training and sharpening systems within the two organisations for quality service delivery.
“I am glad that today MSUAS is playing a critical social responsibility role of training public and private institutions for socio-economic development as we gear up in creating an Upper Middle Income Economy by 2030. The training is critical is guaranteeing quality service delivery as we strive to create Smart Cities,” said Dr Mutara.
The Business Management Department led by Dr Muridzi, gave a very detailed training on quality customer service delivery and its centrality in the development of the City of Mutare. The training is part of a continuous training programme which will be facilitated by various members from departments at MSUAS with expertise in areas that are critical in the operations of City of Mutare.
“The department has segmented the training and it is going to escalate is to the senior management where we are going to review systems and recommend on effective and efficient service delivery system. The training is also crucial to us as academics as it also becomes an area of research prompting generation of new knowledge,” said Dr Muridzi.
Amongst the areas that City of Mutare is going to benefit in are Geographic Information Systems(GIS) training, Engineering Automation in (Water Sanitation and Civil Engineering), Financial Systems Integration for revenue collection optimization, Water Sanitation Retooling, Chemical Analysis in WASH and waste disposal projects and human resources capacity building. The training is part of a deliberate social corporate responsibility programme initiated by the MSUAS Vice-Chancellor, Professor Albert Chawanda in a bid to position the University as a key driver to economic development in line with Education 5.0 being championed by the Ministry of Higher and Tertiary Education, Science, Innovation and Technology Development.
The workshop was facilitated by Mr Makudza, Mr Siziba, Mr Muparange and Dr Muridzi while it was also attended by the Human Resources management of City of Mutare.
MSUAS Partners City of Mutare in Training Employees

The Manicaland State University of Applied Sciences, Department of Business Management partnered the City of Mutare in training its employees on Customer Care at a workshop held on Thursday the 27th on May 2021.
The training workshop which targeted frontline employees (parking marshals, banking hall employees, city health employees) aimed to empower employees on enhancing service delivery on Mutare City Council on customer service experience.
Speaking during the official opening of the workshop, the Acting Town Clerk, Dr Mutara reiterated the need to continuously partner in training and sharpening systems within the two organisations for quality service delivery.
“I am glad that today MSUAS is playing a critical social responsibility role of training public and private institutions for socio-economic development as we gear up in creating an Upper Middle Income Economy by 2030. The training is critical is guaranteeing quality service delivery as we strive to create Smart Cities,” said Dr Mutara.
The Business Management Department led by Dr Muridzi, gave a very detailed training on quality customer service delivery and its centrality in the development of the City of Mutare. The training is part of a continuous training programme which will be facilitated by various members from departments at MSUAS with expertise in areas that are critical in the operations of City of Mutare.
“The department has segmented the training and it is going to escalate is to the senior management where we are going to review systems and recommend on effective and efficient service delivery system. The training is also crucial to us as academics as it also becomes an area of research prompting generation of new knowledge,” said Dr Muridzi.
Amongst the areas that City of Mutare is going to benefit in are Geographic Information Systems(GIS) training, Engineering Automation in (Water Sanitation and Civil Engineering), Financial Systems Integration for revenue collection optimization, Water Sanitation Retooling, Chemical Analysis in WASH and waste disposal projects and human resources capacity building. The training is part of a deliberate social corporate responsibility programme initiated by the MSUAS Vice-Chancellor, Professor Albert Chawanda in a bid to position the University as a key driver to economic development in line with Education 5.0 being championed by the Ministry of Higher and Tertiary Education, Science, Innovation and Technology Development.
The workshop was facilitated by Mr Makudza, Mr Siziba, Mr Muparange and Dr Muridzi while it was also attended by the Human Resources management of City of Mutare.

Manicaland State University Of Applied Sciences website