Client Services
CLIENT SERVICES
MSUAS Library has a wide range of services designed to assist users in accessing and utilising library resources and facilities efficiently and effectively. Client services include the following:
MSUAS Library Hours
| During Semester | |
|---|---|
| Monday – Friday | 0800HRS – 1645HRS |
| Saturday – Sunday | 0800HRS – 1700HRS |
| Public Holidays | Closed |
| During EXAMS | |
|---|---|
| Monday – Friday | 0700HRS – 1800HRS |
| Weekends & Public Holidays | Closed |
| During Vacation | |
|---|---|
| Monday – Friday | 0800HRS – 1645HRS |
| Weekends & Public Holidays | Closed |
Reference Services
Library reference services play a vital role in supporting academic research and information seeking. MSUAS Library has librarians that assist patrons with a wide range of inquiries, from basic research questions to complex scholarly investigations. Reference services include providing guidance on information sources and retrieval, database searching, citation styles, and information evaluation. By offering personalized assistance, reference librarians help users navigate the vast and ever-changing information landscape, ensuring they find accurate and relevant information. This service is offered both physically and remotely
Circulation Services
Circulation services enable users to borrow and return books. These services include:
- Patron Registration
The Library creates accounts for new users to facilitate access to library resources, services and facilities.
- Borrowing Books
Registered users are entitled to borrow a certain number of books from the Open Shelves for a specific period. This allows patrons to use study materials outside the Library’s physical space. Books on the Reference Collection cannot be borrowed by users - User borrowing privileges are indicated below:
Patron Category | Number of Books – Open Shelves | Borrowing Period |
|---|---|---|
Students | 3 | 7 Days |
Non-Teaching Staff | 4 | 28 Days |
Teaching Staff | 6 | 28 Days |
NB: Books are due on or before the date stamped on the due date slip. Overdue books attract a fine that will be paid at the accounts office. Fines are highlighted below:
The following table indicates the loan periods and fines for all borrowable books in the Library
Patron Category | Fines |
Students | $1 per day for every book that is overdue |
Non-Teaching Staff | $2 per day for every book that is overdue |
Teaching Staff | $2 per day for every book that is overdue |
- Renewals
Users are permitted to extend the loan period of books through the renewal system. To ensure equitable distribution of resources, users can only renew books for a maximum of two times.
- Reserves
Libraries normally set aside books for specific courses for use by staff and students. Please note that MSUAS library is not offering this service currently.
Inter Library Loan (ILL)
MSUAS Library offers an Inter Library Loan (ILL) service where staff and students can request to borrow books not available at MSUAS Library from other libraries. Users should visit the library or contact the Client Services Librarian to access this service.
- Orientation
MSUAS Library conducts orientation in order to introduce students and staff to library resources, services and facilities. By providing a comprehensive overview, orientation sessions empower individuals to utilise the library effectively and efficiently. This not only enhances research capabilities and but also improves academic success and personal growth of users.
For further information or assistance on these services please contact the Client Services Librarian on: Phone +263775962514 or e-mail: priscah.maruka@staff.msuas.ac.zw